We’re launching Flows so businesses can offer more experiences like quickly choosing your train seat, ordering a meal or booking an appointment – all without leaving your chat. With Flows, businesses will be able to provide rich menus and customizable forms that support different needs. We’ll make Flows available to businesses around the world using the WhatsApp Business Platform in the coming weeks.
Mark Zuckerberg, Founder & CEO of Meta: “We've continued to innovate with our messaging formats, our group chats and broadcast channels. And it's the same focus that we're bringing to how we support businesses, creating simple to use and easy to scale tools so they can connect with their customers in meaningful ways.”