HDFC ERGO Launches seamless Motor Claim Settlement process on WhatsApp

Business MInutes

HDFC ERGO General Insurance Company, India’s leading private sector general insurer, has launched instant motor claim settlement on WhatsApp. Aligned to its digital first approach, this unique initiative underscores the Company’s commitment to leveraging technology to offer hassle-free services to its customers. 

Speaking about this innovative initiative, Parthanil Ghosh, Director and Chief Business Officer, HDFC ERGO General Insurance said, "As a customer experience focused organisation, we at HDFC ERGO are continuously disrupting technologies to deliver hyper personalised services. We have a host of AI enabled bots to offer quick and best-in-class services to our customers. Our collaboration with WhatsApp, for simplified vehicle self-inspections, allows customers to renew their lapsed policies without downloading the app. Similarly, our WhatsApp bot 'MyRA' offers a plethora of services to customers, including access to policy copy, assistance with policy renewals, etc. in 12 languages, and our bot - AQuA empowers advisors an instant access to policy documents, commission statements, claim status updates, and more. Besides, as a part of our vision to reach the last mile, we have also introduced a unique award-winning WhatsApp bot for farmers named PIHU, to assist them with services such as policy and scheme information, claim registration, claims assessment, etc. The present breakthrough innovation of instant motor claim settlement on WhatsApp will not only offer convenience to our customers, but also save them from hassles of keeping the vehicle non-operational at the workshops for minor damages.” 

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