RedRail Railbot a Gen AI – WhatsApp Chatbot now Available in Tamil

Business MInutes

RedRail by redBus, the rail ticketing platform from redBus and an IRCTC authorized partner, has announced significant upgrades to its popular WhatsApp Railbot, making train information in India more accessible than ever before to people whose mother tongue is Tamil. Amongst the first such innovations in the rail travel industry, redRail has introduced a Gen AI-integrated WhatsApp chatbot that responds to natural language, capitalizing on the fact that India boasts one of the highest WhatsApp penetration rates in the world. 

New Number for Enhanced Service:

The redRail Railbot has transitioned to a new, easy-to-remember number: 8050139139. This number resembles the widely recognized railway helpline 139, which provides basic train information through IVRS. The redRail Railbot can be reached via WhatsApp at or texting the Railbot number on WhatsApp (8050139139)

Speaking about the enhanced features Prakash Sangam, CEO, redBus said "In a country as vast and diverse as India, ensuring everyone has access to reliable train information can be a challenge, that's why we're thrilled to unveil the next generation of our Railbot, powered by Gen AI and multilingual capabilities. This innovative solution caters to a wide audience as it responds to natural language queries in multiple regional languages. 

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