Salesforce, the world’s leading AI CRM, has partnered with Jeena Sikho Lifecare, a top Ayurvedic healthcare company, to accelerate digital transformation and improve patient care. Through Salesforce Service Cloud and Marketing Cloud, Jeena Sikho has unified core operations like VOPD (Virtual Outpatient Department), call center management, medicine order processing, and patient engagement. AI-driven marketing automation now powers large-scale health campaigns, reaching millions.
This transformation, executed with Salesforce Consulting Partner Quadrafort Technologies, has led to a 50% improvement in call center response time and over 1,000 VOPD sessions monthly, boosting patient satisfaction and operational efficiency.
Acharya Manish, Managing Director of Jeena Sikho, said, “Salesforce helps us bridge Ayurveda and modern care, enabling accessible, efficient, and personalized treatments across India.”
Akshay Murthy, Regional VP, Salesforce India, noted, “Technology is expanding Ayurveda’s reach, creating a scalable, holistic wellness model.”
Vaibhav Verma, COO of Quadrafort, added, “Our AI consulting enabled Jeena Sikho’s digital journey and strategic business transformation.”
Looking ahead, Jeena Sikho aims to expand HIIMS Clinics, implement Agentforce, adopt predictive AI for treatment plans, and enhance Ayurvedic education to build a strong network of self-reliant healthcare practitioners