Ai+ Smartphone is using customer reviews, device usage insights and service interactions to improve smartphone performance and deliver a more seamless ownership experience.
Customers have appreciated the portfolio’s design, battery life, photography capabilities, performance and value. The Nova 2 Neo 5G has received positive feedback for its battery, the Nova 2 Power 5G for its overall experience and Blue Fusion design, and the Nova 2 Ultra 5G for its camera experience, performance and AMOLED display. The Nova 2 5G, Nova 2 Pro 5G and Ai+ Pulse 2 have also received encouraging responses.
Feedback on camera stability, connectivity and performance is guiding software updates and product refinements. The Nova 2 Ultra 5G has received over-the-air updates aimed at improving camera stability. Customer insights are also informing product reviews and pre-launch testing.
Project Open Review has attracted over 1,000 registrations from reviewers, creators, journalists, technology enthusiasts and ethical hackers for independent pre-launch device evaluations.
To strengthen after-sales support, Ai+ Smartphone is improving feedback collection, case tracking and coordination between customer service and technical teams. Dedicated teams monitor social media messages and follow up on concerns. The brand aims to resolve most service issues within three to four days, depending on the problem and spare-parts availability, arranging handset replacements wherever required and feasible.
Ai+ Smartphone plans customer experience videos after service resolution to assess satisfaction, improve turnaround times and inform future product and service decisions.