Triveni Power Transmission Partners with Salesforce for AI-Led Digital Transformation

Triveni Power Transmission Limited (TPTL), a leading manufacturer of high-speed gearboxes and engineered power transmission solutions, has partnered with Salesforce, the world's #1 AI CRM, as part of its digital transformation strategy. Through Agentforce Sales and Agentforce Service, TPTL will create a unified digital platform to strengthen customer engagement, improve business visibility, enhance forecasting, and enable faster, data-driven decision-making across sales, service, tender management, and business operations.

The collaboration will provide end-to-end visibility across TPTL's value chain by connecting customer interactions with manufacturing, delivery, invoicing, and after-sales service. The platform will leverage AI-powered insights and advanced analytics to identify growth opportunities, anticipate market trends, improve customer responsiveness, and support sustainable business growth.

Tarun Sawhney, Director, Triveni Power Transmission Limited, said the partnership reflects the company's commitment to building a globally competitive and digitally driven organization. Rajiv Rajpal, CEO, Triveni Power Transmission Limited, said Salesforce will help deliver a seamless customer experience and strengthen long-term customer relationships. Mankiran Chowhan, Managing Director, Salesforce India, noted that the collaboration will help TPTL transform customer experiences, unlock new growth opportunities, and build a strong foundation for future AI-enabled sales and customer intelligence capabilities.