It includes interesting offerings like a one-time free screen replacement within six months of purchase in case of a damaged screen. Consumers will only be charged a nominal of Rs. 749 as claim processing fee. Additionally, if a customer does not like the X9b after purchasing it, the brand is giving an option of a 30-day Assured Buy Back option up to 90% of the invoice value (ex GST). However, certain deductions or exclusions apply to ensure the integrity of the redeemed devices. Phones with broken or damaged bodies or screens will not be accepted for redemption. Additional deductions include ₹1500 for missing original accessories, 20% for major scratches or dents, 15% for minor scratches or dents, and ₹1000 for the absence of the original box at the time of redemption.
With this comprehensive package, the company is also providing 6 months Extended Warranty Cover and doorstep pickup and delivery for repairs from Brand Authorized Service Centers guaranteeing the use of genuine components, up to 18 months.